Returns Policy

At Sovana Home, your satisfaction is our priority. We work with trusted U.S.-based suppliers to deliver premium products, and we’re here to help if something isn’t right.

Returns Window

You may request a return within 30 days of receiving your order.

Return Conditions

• Items must be unused, unwashed, and in original packaging
• Must be in the same condition as received
• Custom, monogrammed, or made-to-order items are not eligible

Return Process

Please contact us at support@sovanahome.com before sending back your item. We'll provide instructions and a return authorization number if needed.

Restocking Fees

Some returns may be subject to a 20% restocking fee, depending on the supplier.

Return Shipping

Customers are generally responsible for return shipping unless the item is defective or incorrect. We recommend using a trackable carrier like USPS, FedEx, or UPS.

Refunds

Refunds are processed to the original payment method within 5–10 business days after inspection. Shipping fees are non-refundable.

Exceptions

Return terms may vary depending on the product's supplier. We’ll guide you through the correct process when you contact us.

If you have any questions, please email us at info.jaycommerceltd@gmail.com.